Privacy Policy

This Privacy Policy outlines how we collect, use, protect, and handle personal information shared by visitors on this website.

By using this website, you agree to the terms described in this Privacy Policy.

Information We Collect

We may collect the following information when you voluntarily submit it through our website forms (such as Contact, Complaint, Volunteer, or Newsletter forms):

• Name

• Mobile number

• Email address

• Area / location details

• Details related to complaints, suggestions, or messages

• Photos or documents uploaded (if any)

We do not collect any sensitive personal data unless it is voluntarily shared by the user.

How We Use Your Information

The information collected is used strictly for the following purposes:

• To respond to complaints, issues, or messages submitted by citizens

• To coordinate on civic or public matters

• To communicate updates related to events, initiatives, or public programs

• To improve communication and public engagement

Your information is never used for commercial purposes.

Data Protection & Security

We take reasonable measures to protect your personal information from unauthorized access, misuse, or disclosure. Access to submitted information is restricted to authorized team members only.

Information Sharing

We do not sell, trade, or rent personal information to any third party.

Information may only be shared:

• When required for issue verification or follow-up with concerned authorities

• When required by law

Cookies

This website may use basic cookies for functionality and user experience. Cookies do not collect personally identifiable information.

You may choose to disable cookies through your browser settings.

Third-Party Links

This website may contain links to external websites or platforms (such as social media or messaging apps). We are not responsible for the privacy practices or content of those third-party websites.

Disclaimer

This website is intended for public communication, civic engagement, and social initiatives. It does not represent any official government body or authority.

Submitting information through this website does not guarantee resolution of issues but ensures sincere effort and follow-up wherever possible.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be reflected on this page.

Contact Us

If you have any questions regarding this Privacy Policy, you may contact us through the details provided on the Contact Us page.